Support and help

We are happy to help.

Frequently asked questions

Tap the gear icon in the top right of the daily overview. There you set your daily goal directly or calculate it from your body weight.

Tap "Log with AI" at the bottom. The first time, you confirm the notice about data transfer. Then describe the meal, take a photo or say it. Review the draft and tap "Save meal".

Tap the food in the draft and adjust the amount or protein. You can also tell the AI in the chat, for example "It was 10 oz".

The check mark shows a value from the food database, the sparkles a value estimated by AI. If the icon is a little darker, the AI is unsure, so a quick look is worth it.

Yes. Tap the plus next to "Log with AI". There you search your own foods and the database or create a custom entry.

Select the day in the week strip at the top. New entries are then added to that day.

Yes. In Settings under "Units" you choose metric or imperial. "Automatic" follows your region. Protein is always shown in grams.

In your iPhone settings: tap your name at the top, then "Subscriptions" and choose ProtUp. The subscription stays active until the end of the paid period.

Open Settings in ProtUp, tap "ProtUp Premium" and then "Restore purchases". Make sure you are signed in with the same Apple account you purchased with.

Yes. When you are signed in to iCloud with the same Apple ID, ProtUp syncs your diary and your own foods automatically, also between iPhone and iPad. Without iCloud, your data comes along when you restore your new iPhone from a backup of your old one.

Still have questions?

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